Delaware Emergency Environment Response Hot-Line 800-662-8802
If you witness a pollution incident, call DNREC at 1-800-662-8802.
The State of Delaware has a dedicated line for residents to call anytime residents notice potential environmental threats, whether the cause is known or unexplained. In the event that one thinks that there has been a toxic threat to air, land or water it is pertinent that DNREC’s Division of Air and Waste Management is called at: 1-800-662-8802. This is a 24-hour emergency response number that enables the state to appropriately combat an assortment of industrial incidents and accidents.
Delaware communities, particularly those situated around refineries and chemical industries face excessive environmental and human health threats. Toxic discharges from industrial firms can come in the form of water, air and waste pollution and the consequences to humans include respiratory issues, increased incidences of cancer and even premature death. Warning symptoms to exposure can include throat, eye and nose irritations, headaches as well as other, unexplained physical symptoms, though often times exposure can go unnoticed. Because of this, it is pertinent that citizens notify the proper authorities every time threats to human health are faced.
It is important NOT to call community information lines for specific industries, particularly at the time of exposure, as these are often run by the same agencies or industries that pollute. These firms do not have the same capacity to deal with threats, nor the same requirements as the state does.
Although firms are required by law to report hazardous pollution discharges to the appropriate authorities, firms have no legal requirement to notify the state of calls to community hotlines which can act to shield proactive residents from taking effective action.
What Information to Include
When contacting DNREC, make sure to be specific as possible about what type of pollution was encountered (foul odors, discolored water, smoke etc.) and the location of the threat and time noticed. Be sure to take note of what time the agency is called, who is spoken to, and any instructions or special notices that are given.
Because it can take a minimum of six calls for state officers to investigate air pollution complaints, it is important to notify neighbors to be proactive in calling any and every time threats are faced.
Safety takes precedence over calling. If an immediate threat to health is eminent, get to safety first then contact the necessary authorities.